Jammu, December 26: Chief Secretary Atal Dulloo said that the IT Department should do internal capacity development in order to provide real solutions to users from a variety of backgrounds at today’s meeting to assess the adoption and accessibility of digital services in the UT.
The CEO, JaKeGA; SIO, NIC; and other executives from the relevant departments were present at the meeting in addition to the Commissioner, IT.
The Chief Secretary went on to say that technology is the answer to the majority of problems that the human race is now facing. He made it clear that the department’s top objective should be a multifunctional digital platform that provides sincere answers to the problems encountered by individuals from all walks of life.
He went on to explain that once all services are made available to the public online, it is essential to make them more easily and quickly accessible for all potential users of the UT. He urged that some of the main topics of this platform should include the knowledge and support that people need in relation to horticulture, agriculture, skill development, entrepreneurship, credit, and grievance resolution.
Dulloo placed a strong emphasis on creating an interactive grievance redressal procedure that updates complainants on the progress of their complaints on a regular basis. In order to guarantee that distant parts of the UT also had enough VLEs to provide services to people’s doorsteps, he also requested an increase and distribution of VLEs.
To guarantee applicants get e-services on time without physically visiting offices, the Chief Secretary recommended that strict criteria be made for adhering to deadlines specified under the Public Service Guarantee Act (PSGA). He urged them to compile a list of the negligent officials who consistently violate these deadlines so that appropriate legal action might be taken against them.
In order to improve the convenience and accessibility of these services, the Chief Secretary ordered that all application formats be made simpler so that users of all skill levels may easily use them. He requested that ongoing IEC efforts be conducted to educate the public about the advantages and accessibility of internet services.
He also demanded that an analysis be done on all the services to determine their adoption by users and their penetration in all the districts. He even requested that a strong data recovery and cybersecurity strategy be created for the online office. He instructed them to make sure that only real-time data backups are performed.
Prerna Puri, the commissioner secretary for information technology, told the audience during her presentation that the department has significantly increased the number of online services offered by 72 departments, PSUs, universities, and colleges in the UT, from 35 in 2019 to 1102 at present.
Additionally, she disclosed that 485 services had been connected with RAS for public input and 387 with the auto-appeal system to guarantee their delivery in accordance with the PSGA’s timeframes. She went on to say that AQS, which allows consumers to rate the quality of services based on their own experiences, is also a component of digitization.
She also emphasized that the department would launch the IVRS to provide the public with real-time grievance resolution and support. She said that in addition to putting a strong cyber security management strategy into place for the UT administration, the department is also looking into appropriate real-time data recovery mechanisms.
The efficacy of the offices aboard e-offices was another topic of discussion throughout the conference. In addition to the e-office users’ capacity development, it also mentioned the adoption of the Digi Dost facility, which is managed by a toll-free number (14471) across the state of Utah.
Subsequently, at a separate meeting that was also attended by the Principal Secretary for Forests, the Secretary for Revenue, and the Management of Telecom Service Provider, BSNL, the Chief Secretary urged the UT Administration to give the telecom department all necessary support.
In addition, he gave the service provider instructions to finish all of the sites that were turned over right away and to make sure that all of the villages had 4G saturation in accordance with the Centrally Sponsored USOF’s objective.
He also emphasized the need to install Bharat Net smoothly so that broadband services may reach every residence in the UT and improve internet access there right now.
