Jammu, August 23: Arun Kumar Mehta, the chief secretary, on Wednesday announced the launch of 913 citizen-focused online services on the e-UNNAT platform, according to a government release.
As a result, Jammu and Kashmir is now the State/UT with the second-highest number of internet services offered to the general public in the nation.
According to the Chief Secretary, it marks a significant turning point in the administration of J&K’s commitment to making services simple, convenient, and accessible for the average person. J&K has surpassed Kerala, which offers online 911 services and is ranked second in the nation after Madhya Pradesh, with its 913 online services.
The number of online services has expanded tremendously under the “Digital J&K Programme,” which was started in mission mode last year, from 35 services in 2021 to 913 services as of today, according to the statement.
The Chief Secretary applauded the IT Department’s and NIC’s efforts for the advancements achieved in expanding the number of online services offered by other departments. In order to reach a larger segment of the population, he stressed the need to find additional citizen-centric services, particularly in the fields of health, education, and “Nasha Mukht J&K” for development in an online format.
He emphasised the necessity to continuously examine the quality of these services and to guarantee accurate evaluation of user comments. It was ordered to start a comprehensive IEC effort to enlighten the public about digital initiatives and to encourage more use of internet services.
A new age of digital government has begun in J&K thanks to the use of technology, with services available 24 hours a day on a single unified site and through the “mobile dost” app. For public input, the services have also been connected to the Rapid Assessment System (RAS). To far, more than 52 lakh SMSs have been delivered with an approval rating of 86 percent.
Additionally, 300 online services have been connected to the Auto appeal system, which escalates appeals to the appellate authority if services are not supplied within the PSGA-mandated time frames. These actions have not only brought government administration to the doorsteps of the people in the UT, but they have also improved the openness and accountability in the way that government offices operate.
